Decagon is a generative AI platform co-founded by Jesse Zhang and Ashwin Sreenivas to automate various aspects of customer support channels. The article discusses how Decagon sets itself apart in the competitive market for AI-powered customer support, highlighting its engineering expertise, go-to-market approach, and differentiation from traditional chatbots. The platform develops customer support chatbots that are fine-tunable, capable of integrating with other apps, and driven by first- and third-party AI models to provide a more contextual understanding of customer inquiries. Decagon's technology is designed to learn from past interactions and feedback, offering analytics and control to companies using their bots. Despite concerns about generative AI's imperfections and ethical issues, Decagon assures customers of data privacy and security. The platform has attracted notable clients and investors, raising $35 million and focusing on product development and workforce expansion.
Keyword: Decagon, generative AI, customer support, chatbots, AI models, artificial intelligence, technology, competitive market, data privacy, security, investors
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Last edited on: Jun 18, 2024 at 10:29 pm